Terms & Conditions

At www.firstrayoriginals.com we value and share your concerns about your privacy and security. By visiting us, the user has agreed to read, browse and access all our information subject to the guidelines and terms of use applicable to such services. If it is not acceptable, kindly refrain from accessing or visiting our Site.

If you visit or shop at www.firstrayoriginals.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future www.firstrayoriginals.com service or visit or purchase from any business affiliated with www.firstrayoriginals.com, whether or not included in the www.firstrayoriginals.com website, you will also be subject to the guidelines and conditions applicable to such service or business.

COPYRIGHT

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.firstrayoriginals.com or its content suppliers. The compilation of all content on this site is the exclusive property of Rani International . All software used on this Site is the property of www.firstrayoriginals.com or its software suppliers.

TRADEMARKS

Use of www.firstrayoriginals.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights, including Rani International ‘s Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action.

ELECTRONIC COMMUNICATIONS

When you use our Site or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice/electronic record.

ORDERS AND CANCELLATIONS

We reserve a right to accept or reject orders placed through our Site. We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be cancelled/exchanged and no refund will be paid on these orders as these orders are specially made for you.

SIZING

The fit of our products may vary on the cut, fabric and style of each product. Some products are designed to have a loose, relaxed fit while others are more fitted. Please refer to our sizing chart to select the best size that suits you.

COLORS

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colors will be completely accurate, as computer monitors and screens of electronic devices vary. Further, colors might vary in pictures than actual product.

DELIVERY

Product will be delivered in 30 – 60 days depending on the outfit ordered. For urgent deliveries/queries, please contact us on +91 98188 70179. Please note that deliveries can be affected in case we do not receive any of the below information on time:

Information:
1. Complete payment is not received
2. Incorrect/inaccurate address details
3. Measurements
4. No response from the customer

Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility.

SHIPPING 

We ship worldwide. Time of shipping is 20 to 25 days. The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

In case of any alterations in the garments shipped internationally, return shipping should be borne by the customer since we request for at least one trial to fit the garment best to your size.

For International orders, the logistics company will contact you for the payment of the applicable taxes and duties in your home country. The customer is solely responsible for ensuring that the taxes are paid within the stipulated time and products are cleared for delivery.

SALE

Rani International can offer some of its products on promotional prices. However, we note that the sale outfits cannot be exchanged/returned strictly. Advance received for a sale outfit cannot be reimbursed/refunded under any circumstances. Alteration/resizing of sale outfits will not be done for any outfits offered on sale.

DELIVERY POLICIES

Rani International uses third party logistics and dispatches for all its courier services. Rani International is not responsible for the timely delivery of the products in case of any delay from the logistics team.

For all delivery within India, Rani International bears the costs of shipping services. However, international shipping charges are requested to be paid by the client.

For ‘Cash on Delivery’ services, Rani International bears part of the cost as charged by the courier services. However, the remaining part of the amount is requested to be paid by the client. Therefore, when placing the order in case a client opts for COD facility, there will be an addition of COD charge to the total order value.

UNDELIVERED OUTFITS

Rani International  will dispatch the outfits as promised to the client upon receipt of full payment. If the client wants to collect the outfit from Rani International store, the outfit will remain with Rani International store until the said delivery date. However, if the outfit is undelivered and returned back to us or has not been picked by the client, Rani International will re-connect with the client to re-attempt the delivery. In the event that we are unable to contact the client, we will hold the outfit with us for a period of 6 months. In case of no communication/response from client over this 6 month period, Rani International will forfeit the amount paid on the outfit and the outfit will be discarded.